Ordering

How can I place an order?

Enzyme Formulations products are only available to licensed healthcare practitioners.

• Practitioners may place orders 24 hours a day, 7 days a week online, by fax at 608-273-8111 or by calling 1-800-614-4400. Our customer service representatives are available 8am – 6pm CST Monday through Friday.
• If you are not a practitioner, you can locate a practitioner in your area or visit our Natural Enzymes Retail Store.

Do you have a minimum/maximum order?

We do not require a minimum order. Orders over $300.00 receive free ground shipping ($500.00 for Alaska and Hawaii).  Online orders are restricted to a maximum of $10,000.

Do you offer case discounts?

Yes, we offer a 15% case discount. Please see the product page for case quantities. Case discounts are limited to stock on hand and could take up to 6 weeks to ship.

What do you accept for payment?

We accept VISA, MasterCard, and American Express, and UPS C.O.D. (additional $9.00 charge applies).  C.O.D is only available for orders under $1,500, delivered to your billing address, and you must have ordered with us at least once previously.

Can my clients place orders?

No, we do not sell directly to patients. We will drop ship to your patients at no extra charge. Please have the patient's full name and address including telephone number. See the Shipping FAQ's for more information on this service.

Do you offer specials?

Yes, we offer monthly specials. There are also additional product discounts after attending the Loomis Institute™ of Enzyme Nutrition.

Will I be charged sales tax?

Wisconsin residents will be charged state and county sales tax unless you have a valid reseller permit. Please fax a copy to 608-273-8111 Attn: Customer Service

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Shipping

What are my shipping options?

We offer UPS 1-day, 2-day, 3-day Select and ground shipping. To check the transit time to your zip code visit ups.com. Origin zip code is 53719.
Note: UPS does not ship to P.O. Boxes. A valid street address is required. If you provide an incorrect or incomplete shipping address for an order, UPS imposes up to a $10.00 address correction charge, which will be charged back to you. You can verify any US address at usps.com.

Do you ship internationally?

For International Customers we offer UPS Express, UPS Expedited and UPS Standard. Please visit ups.com to see which services are available to you.
Note: Other countries have differing laws regarding herbs and herb materials. You, the purchaser, are solely responsible for products ordered and any associated duties and taxes.

Is there a charge for drop-ships?

No. We will ship to your patients at no extra charge. A correct address and phone number are required. Please see shipping options above for address information.

When will my order ship?

Most orders received before 4pm CST Monday- Friday will ship the same day. Orders received after 4pm or on Saturday, Sundays and holidays will ship the next regular business day.

What do you charge for shipping and handling?

We offer free UPS ground shipping on orders over $300.00 (for Hawaii and Alaska, on orders over $500.00), excluding C.O.D fees.  All other orders are charged published UPS rates and vary due to location, weight and service selected. There is no additional handling fee.

How can I track my package?

You may track your order through the confirmation e-mail sent to you or by logging into your account and viewing your order history.

What if my package arrives late or damaged?

Please contact our customer service department within 5 days to report a late or damaged package. We will help you work with the carrier in cases of service failures and damages. For damaged packages: Request a driver inspection when package is delivered and have any visible damage noted.

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Returns

Satisfaction Guarantee: Enzyme Formulations™, Inc. stands behind its products with a 30-day satisfaction guarantee. If you are not satisfied with your purchase, return the product in new condition within 30 days for a full refund of the product price.

How do I return products?

Patients/Clients: Please contact your practitioner for further instructions.
Practitioners: Please contact our customer service department within 30 days and request a RMA (Return Material Authorization) Number. This number must be displayed on the outside of the box to be accepted for return. The bottles must be returned to us in new, unopened condition, free of marking and price tags. Upon inspection of the return, you will be credited the product price in your original method of payment. Shipping charges are not refundable.

My order is incorrect, what should I do?

Patients/Clients: Please contact your practitioner for further instructions.
Practitioners: If you find an error in your shipment, we apologize. Please contact our customer service department as soon as possible. We will arrange for the pickup of the incorrect product and ship replacement product to you immediately. If you realize you ordered incorrectly, you will be responsible for all shipping charges to get the correct product to you.

Do you charge a restocking fee?

Products that are returned within 30 days of receipt will not incur a restocking fee. Products that are accepted for return after 30 days may be subject to a 20% restocking fee.

How should I ship a package for return?

Be sure to send the product back via UPS, USPS Priority Mail, or another shipping agent with package tracking capabilities. Make sure the Return Authorization Number is visible on the outside of the box.

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Products

Why do your have so many digestive products? How are they different?

Identifying protein versus carbohydrate deficiencies is very difficult before obvious disease problems present themselves. Dr. Howard F. Loomis, Jr. has developed specific, scientific ways of determining how well a patient is digesting proteins, carbohydrates and fats. He has formulated digestive enzymes to meet the specific nutritional need of the patient, taking into consideration how well the patient digests food, as well as looking at the patients' diet to see if there is an excess or deficiency of a particular food group and adjusting the diet accordingly. Digestive supplements offered by Enzyme Formulations™, Inc., if suggested by a knowledgeable practitioner, are extremely effective because they are weighted to digest proteins, carbohydrates, and/or fats, depending on specific nutritional needs.

How do I know what to order?

EFI offers unprecedented support for practitioners who order our products. From placing your first order and beyond, we are here to support you. If you are a practitioner with any questions about our products, please call us at 800-614-4400 and we will direct you to a health care professional who can answer your specific questions. For more information on the Loomis Institute™ of Enzyme Nutrition and educational opportunities available to you, the practitioner, please visit www.loomisinstitute.com.

How can I educate my patients on the value of enzymes?

Education is the cornerstone of our business. EFI continues to offer marketing and educational tools for your patients. For a free waiting room video and more, please create an account.

Why use whole herbs in digestive products?

There are always additional benefits when using the whole plant instead of chemical derivations, as you will find in highly concentrated vitamin and mineral supplements. The synergistic action that takes place with the whole herb energized with the action of enzymes is always remarkable. The herbs used are biologically stable and proven effective.

What is the source of your enzymes?

The plant enzymes that are used in these products are grown on microbes and fungus such as Aspergillus, a genus of fungi that produces many industrially useful enzymes, chemicals, and foods. Grown in a controlled environment, Aspergillus oryzae and Aspergillus niger are two of the many varieties of fungi used commercially. The enzymes are vacuumed from one of the fungal varieties and purified, so that no remnant of the fungus remains. Moreover, there should be no allergic reactions to enzymes.

If I am allergic to mushrooms/mold/yeast, won't I be allergic to these products?

Technology has developed purification techniques that remove all but the desired end products, in this case, enzymes. However, there may be few very sensitive individuals who may experience symptoms that they associate with exposure to mushrooms, mold, or yeast. Generally, most people will not have any difficulties associated with the use of products derived from Aspergillus.

How is potency measured or tested?

Because food enzyme activity is not yet regulated, enzymes do not have a standard unit of measurement. Because of this, there is no way to compare one brand to another for strength, potency, or concentration unless it is done by laboratory analysis. Potency of enzymes can only be tested in a laboratory set up to do so. Furthermore, enzyme potency cannot be tested if herbs or other plant material have been added, as the added material can contain the same type of enzymes as are in the product. Listing the “potency” of enzymes has become a marketing ploy used by many supplement companies. Potency, however, has nothing to do with the results you obtain with enzymes. Potency must be matched to the body's requirements. You will find our enzyme supplements to be of superior quality.

What does the pH Balancing System (pHBS®) mean?

The trademark, pHBS®, describes Dr. Loomis's formulas. The formulas have been developed in a clinical setting and are based on years of clinical observation, not just library information. Our formulas have been researched using not only client signs and symptoms but laboratory and physical finding, as well.
The pH balancing System is your guarantee that the supplement you take will work in the proper pH and are perfectly pH balanced for nutrient bioavailability.

What is the shelf life of your enzyme supplements?

Shelf life is approximately 3 years for most Enzyme Formulations products, provided they are not subjected to heat and excessive humidity. Store the bottle in a cool, dry place with the lid tightly closed and away from children. Enzymes will activate within the capsule if exposed to moisture and warm temperatures. Please refer to the product page and label for more information.

Do your enzyme supplements have fillers and/or lubricants?

Enzyme Formulations, Inc. does not use any fillers or lubricants in our products. As a result, our capsules are smaller and easier to swallow. When encapsulating nutritional supplements, a company may use filler to take up space. Lubricants are used to prevent the ingredients inside the capsule from clumping. These fillers and/or lubricants do not add nutritional value to the formula. Most formulas do not contain soy, wheat, corn, dairy, egg, starch, salt, additives, or preservatives. See product page and label for additional allergen information.

Can I take an enzyme supplement with my prescription medication?

We do not recommend that food enzyme supplements be taken at the same time as prescription medications. Consultation with your prescribing doctor or your pharmacist is suggested. If the prescription medication is taken at the same time as the enzyme supplement, the absorption of the prescription may increase, thus requiring a change in dosage of your prescription medication under your prescribing doctor's guidance.

What is the Natural Enzymes® brand?

Natural Enzymes are digestive supplements that are available in healthfood stores and to the general public. For more information on these products please visit www.naturalenzymes.com.

Do any of your products contain animal products?

A few of our formulations do contain animal products. Please see the product page and label for information on allergens, ingredients and their sources. All of our products are encapsulated in vegetarian capsules.

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Website

Which web browsers do you support?

Enzymeformulations.com has been tested in the latest versions of both Internet Explorer and Mozilla Firefox, but will also work with other major browsers. For the best website experience, we recommend you use the latest version of your preferred browser. It's usually quick and easy to update your browser, and virtually all web sites you visit will be best viewed with the latest browser versions.  Additionally, this site is best viewed with at least 800 x 600 screen resolution, and at least 16 bit color depth.  For more information regarding setting screen resolution and color depth, refer to your operating system's help system.

Below are links to download the latest version of browsers that can be used with this site.

Microsoft Internet Explorer for Windows
http://www.microsoft.com/windows/ie/

Mozilla Firefox for Windows, Macintosh, and Linux
http://www.mozilla.org/products/firefox/

AOL users: get the latest software version via download after logging into AOL, by requesting a free upgrade CD from AOL, or by picking one up at a local computer store or other location in your area.

Video

I can't get the video on the website to play. How do I fix this?

We use Windows Media Player format for our video.  If you are experiencing problems getting video to play on the website, please check the following:

Windows users:

• Internet Explorer:  Please make sure you have the most up-to-date version of Windows Media Player installed.  Click here to download the latest version.
• Firefox:  Please ensure you have the latest version of Firefox available.  Click here to download the latest version.  In addition, you will need a browser plug-in if you don't already have it installed.  Click here to download the plug-in.
• Opera:  If you cannot get the embedded video to play, click the link below the video, which will open and play it in Windows Media Player.
• AOL:  Contact AOL customer support for assistance.

Mac users:

• Windows Media support is available as Windows Media Player for Mac, or Windows Media Components from Flip4Mac.  Click here for more information.  If you have trouble viewing the video embedded in the web page, click the link below it to open it in Windows Media Player.